Accessing someone else’s information

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if we have signed consent. 

To requests proxy access, please collect a proxy access form from reception.

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website, if you are both registered at the same GP Surgery.

The NHS website has information about using linked profiles to access services for someone else.

There are certain circumstances in which someone else can request a copy of a medical record which is not there own.

• Solicitors - can request a copy of your medical record, but consent must be provided by the solicitor from yourself.
• Insurers - we will not give over your full medical record to an insurance company, instead they may request for a form to be completed based on your medical history. We will complete this form, where consent has been provided by the insurance complany for yourself.
• Parents/ Court Guardian - may have access to a childs records if they have parental responsibility and this is not contrary to a child’s best interests or a competent child’s wishes. For children under 16, any person with parental responsibility may apply for access to the records. Any children aged 11 or over are generally expected to have the competence to give or withhold their consent to the release of information from their health 
  records
• Lasting Power of Attorney for Health & Welfare - When patients lack mental capacity, healthcare professionals are likely to need to share information with any individual authorised to make proxy decisions, such as an individual acting under the authority of a lasting power of attorney.