Appointments

To request an urgent appointment for today (Monday to Friday):

• Phone us on 01638 713109, Monday to Friday from 8am and press option 2

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• Use our eConsult service, Monday to Friday from 8am - 6:30pm
• For routine nurse appointments, please call after 12

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Our telephone Triage system allows us to manage patient demand, prioritise appointments and arrange with you an appropriate time for your appointment – this is achieved by a return phone call to you from our Triage Team (either Duty Doctor or Nurse) on the day that you ring.

If you do not need a face-to-face consultation, the reception staff may be able to book a telephone consultation with your doctor.  Telephone consultations are available with any doctor and the reception staff will arrange for the doctor to ring you.

Minor problems can often be dealt with by the nurses.  For example, minor injuries, cystitis and general health enquiries. If you feel a nurse could help please let the receptionist know.

The nurses and doctors prefer to practice preventative medicine as well as treating you when you fall ill.  Our comprehensive health promotion programme is continually being improved.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01638 713109
• email us on marketcross@nhs.net

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are medically unable to visit the Surgery, please telephone before 10am to request a home visit. Please give full details of the problem and your address.

Please remember home visits should be regarded as a service for the genuinely housebound or seriously ill. Therefore, if you can, please come to the Surgery.

Don’t forget – in very urgent cases, or if there is a problem reaching the doctor and you do not feel you can wait, call an ambulance by dialling 999.

The Surgery is a recognised training Practice and is involved in teaching medical students, GP registrars (qualified doctors doing specialist GP training), and nurses.  Occasionally one might be present during a consultation.  If you are not happy to discuss your problem in front of a third person, please ask to see the doctor or nurse alone.