The Market Cross Surgery is committed to providing high-quality, inclusive healthcare services for all patients. We value and respect the diversity of our community and strive to ensure that everyone can access our services fairly, safely, and without discrimination.
Our Commitment to Equality
We comply with the requirements of the Equality Act 2010 and actively promote equality of opportunity. We do not tolerate discrimination, harassment, or victimisation on the basis of:
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Age
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Disability
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Gender reassignment
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Marriage or civil partnership
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Pregnancy or maternity
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Race, ethnicity, or nationality
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Religion or belief
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Sex
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Sexual orientation
All patients, carers, visitors and staff have the right to be treated with dignity, compassion, and respect.
Continuous Improvement
We regularly review our policies and procedures to ensure that our services remain fair, inclusive, and accessible. Feedback is always welcome, and we encourage patients to share their experiences so we can continue improving.
Accessible Healthcare Services
We aim to make our services accessible to everyone. To support this, we offer:
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Step-free access to the building
- Wheelchair access
- Lift to the second floor of the building
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Accessible toilet facilities
- Baby changing facilities
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Induction loop or hearing-assistance devices
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Translation services
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Telephone, and face-to-face appointment options
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Assistance for patients with communication, sensory, or cognitive needs
If you require additional support to access our services, please inform a member of the practice team. We will take reasonable steps to accommodate your needs through NHS England » Reasonable adjustments
Website Accessibility
This website is run by My Surgery Website, however the content is maintained by the business it represents. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 400% without text spilling off the screen
- Navigate the website using just a keyboard
- Navigate the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand. The structure was created to simulate a real practice, which seeks to improve usability for all patients.
AbilityNet has advice on making your device easier to use if you have a disability.
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Call or email us
Email: enquiries@mysurgerywebsite.co.uk
Tel: 0333 433 0021
We’ll consider your request and get back to you within 10 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us via the email below with the subject “Accessibility Problem”.