Important announcement
We are pleased to announce an update to the way our patients can request appointments and other healthcare-related items.
From the 30th of January, we will be using an online consultation service called Anima.
This change is in response to the Integrated Care Board directive that all GP Surgeries in Suffolk adopt an online platform.
We have taken your feedback onboard regarding our current online system and are offering a better, more user-friendly service.
As part of this change, we will also be updating our appointment system entirely. Please note the following:
- We will no longer provide a telephone triage service
- All appointment requests must be submitted online using Anima.
- To access this service, you will need to create an Anima Account. Click here to create an account
We believe this change will have a positive impact, enabling us to create more daily appointments and improving patient access to care.
We understand that not everyone will be able to use this system. To support those who may need assistance, we will train our reception team to help with completing online requests.
Thank you for your understanding and support as we work to enhance the services we provide.
For further information on Anima, click here.
